FAQ's

Domestic orders are typically delivered within 3-5 business days.

International delivery times may vary based on destination.

Shipping costs and any duties or taxes paid are non-refundable in case of cancellations.

We accept all major credit cards, excluding Diners Club, as well as PayPal

All items are covered by a one-year warranty, limited to damage in the knitted body or breakage of metal hardware due to manufacturing defects.

We offer complimentary strap additions upon request.Please note: added straps cannot be removed after production. Leave a note at checkout or email us to request this service.

Fabrics

– Wipe gently with an alcohol-free cloth as needed

– For deeper cleaning, we recommend professional dry cleaning

– Keep away from liquids, food, or excessive humidity

Leathers

Our leather is selected for its natural beauty and character. To preserve it over time, we recommend:

– Avoiding direct contact with water, oils, cosmetics, or heat

– Storing in its original dust bag when not in use

– Gently wiping with a soft, dry cloth after wear

– Avoiding overfilling to maintain shape

– Keeping away from long exposure to sunlight or humidity

Leather is a natural material, and subtle variations or markings are part of its story – not flaws, but features.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.